Fiasco
34 degrees was the temperature that the library hit today. It's quite possible that that is the highest ever. Funnily enough, not one of the management came up to see if we were coping ok.
Its been a right bastard of a day really. Not only was it stiflingly hot, which at the best of times doesn't help you concentrate on your job, it was alspoo the day that Horizon went live. Horizon is the new library management system, ok in itself, but the way the switchover has been handled has been a complete shambles.
Two weeks they've been working on the project, moving over data, putting us in a back-up system while they did it, and today we learn that in that time they really have done very little overall... the settings aren't right, basic things aren't working, thousands of transactions have been lost from the back-up system and just to make sure that things were just about as bad as they could be, all multiple login sites, like for instance the frontline counter, caused the system to have a fit and log out all conncetions until just one was left live. Brilliant, absolutely bloody brilliant.
I'm often scathing of our IT guys, but today they've been really good and have updated us all the time about what's happening... but really this just goes to show you get what you pay for... they chose the cheapest option as always and this is what you got.
We're not impressed.
posted by Si @ 6:29 pm
4 Comments:
Sorry you've had a bitch of a day Si.
Bravo for IT people! They know best!
Si.
That'll be Dynix or whatever they're called these days - they always were a cheapass company and it shows in their products!
It's true, they're a rubbish company and their product and customer care are equally wretched.
Still, it's a bit coooler here today, which will help a little.
Ditto here which means my mind's cleared enough to finish off the Gent's Journal (bumper flipping 8 pages - or twice the UCR annual newsletter in length)
Even an article on Libraries this issue!
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